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Relevant experience
My background connects IT support, hosting infrastructure, and practical cybersecurity work, with a focus on DFIR, security operations, and security testing.
Technical Support Specialist
ZebraByte
April 2022 β January 2024 Β· United Kingdom
- Provided Level 1 support for web-hosting environments and client infrastructure.
- Configured and troubleshot cPanel accounts, DNS records, domain routing, and email delivery.
- Installed and renewed SSL certificates using ACME and Let's Encrypt.
- Supported WordPress deployments and diagnosed website-connectivity issues.
- Applied basic infrastructure protection using Cloudflare and documented recurring support issues.
IT Technician
Intact Media Group
November 2019 β September 2020 Β· Bucharest, Romania
- Provided Level 1 IT support in a fast-paced media production environment.
- Troubleshot Windows, workstation, application, email, and network-connectivity issues.
- Configured user workstations and supported office and internal applications.
- Escalated complex incidents to infrastructure and system-administration teams.
Practical cybersecurity work
- Cybersecurity threat-analysis simulation using current CISA publications and remediation guidance.
- Mastercard security-awareness job simulation focused on phishing risk and training needs.
- Controlled Python exercise for testing decryption keys and understanding brute-force logic.
- Hands-on labs covering Linux, Windows, networking, reconnaissance, enumeration, and incident-response fundamentals.
- Tools used include Kali Linux, Wireshark, Burp Suite, Nmap, PowerShell, and Python.
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